FAQs
Find information about Cisco Live – where, when, and why to attend.
Find information about Cisco Live – where, when, and why to attend.
Cisco Live will take place November 11-14, 2024, in Melbourne, Australia at the Melbourne Convention and Exhibition Centre (MCEC). In addition, Cisco Live will host a broadcast to watch from anywhere in the world. The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for over 35 years.
Registration is now open. For package pricing and details about Labs and Seminars, review our registration packages page.
By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! Learn more about why you should attend and how to convince your manager.
Yes, we are planning a celebration event for attendees in Melbourne and can’t wait for you to participate. More details about the party will be available in the next few months.
You can review the high-level agenda on the agenda page.
Yes, we will host a broadcast with many sessions from the event. Available online November 12-13, enjoy behind-the-scenes access to Cisco Live 2024 from anywhere in the world – for free! Stay tuned for the broadcast agenda to be posted in mid-October.
Stay tuned for details on how to sign up for the online broadcast.
To learn more about sponsorship opportunities for Cisco Live 2024 Melbourne, please visit sponsor opportunities.
Registration Support: +61 2 8908 5644
Email Support: CiscoLiveAPJC@veritas.com.au
Sponsorship Support: CiscoLiveAPJC_Sponsor@pdkevents.com.au
The health and safety of event attendees is our top priority. If you are feeling unwell, please refrain from attending the event. At this time, Cisco does not have any health-related requirements in place for event attendance. Should this change, we will follow up with updated guidance.
We offer various package price points to fit your needs, ranging from AUD$2,615 ex GST for a Full Conference PLUS package to AUD$900 ex GST for an Explorer pass. Check out the registration packages page for more information.
Yes, you must be 18 years old or older to attend any Cisco Live events.
Yes, we offer an Explorer pass for AUD$900 ex GST that allows access to Keynotes, World of Solutions, The HUB and our celebration event. Learn more on the registration packages page.
Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Labs and Seminars. View more CLC FAQs
Yes, you must purchase a Cisco Live registration pass to attend the event. Learn more on the registration packages page.
Register for Cisco Live by visiting the registration packages page to determine which package is best for you.
Guest passes can be purchased by the Cisco Live registrant during registration or through the Attendee Dashboard
once registration is completed. The cost is AUD$395 ex GST. Your guest will need to be 18 years of age or older. Their registration badge will be available for collection at the same time when you check-in.
Group passes are for companies who want to bulk purchase registration passes before the conference. More information on group purchases can be found on the registration packages page.
To purchase a Technical Seminar, visit the registration packages page to review the options and, when you register, add the Technical Seminar to your package. If you are already registered, log in to the Attendee Dashboard to add onto your package.
If you purchased a Technical Seminar before the Session Catalogue opened, you can log in to the Attendee Dashboard and go to “Manage Technical Seminars” to review the selection and schedule your session.
Yes, attendees can take their scheduled exams in Hospitality Suite 6, Monday – Thursday. Exams must be scheduled through Pearson Vue by November 10. A complimentary exam is offered to all Full Conference pass types, IT Leadership and Explorer package holders.
Two steps are required to register for and schedule a Cisco certification exam. First, complete your registration and purchase a Cisco Live Conference Pass. Next, within your event confirmation email, click the unique link to schedule your exam. Follow the prompts to schedule your exam.
*Based on first come, first-served basis.
These dates apply to all package purchases. Cancellations must be received in writing to the Cisco Live Events Team.
Dates, Refund Amount
July 24, 2024 – September 12, 2024, Full Refund
September 13, 2024 – October 10, 2024, 50% Refund
October 11, 2024– Event, No Refund
Note: Cisco Learning Credits are non-refundable.
The Attendee Dashboard is a personalised dashboard for all registered attendees to find details of their Cisco Live package. In the dashboard, you can add to/update/cancel registration, book/edit hotel reservations, check on CCIE or NetVet status verification, and more.
Visit the Attendee Dashboard or email our Cisco Live Events Team.
Once you’ve completed your Cisco Live registration you will receive a confirmation email with your invoice attached. You can also find your invoice in the Attendee Dashboard.
Substitutions may be requested by sending an email to the Cisco Live Events Team with the names and email addresses of both the original and substitute registrants. All substitutions must be within the same company and must be received by Friday November 8, 2024
To schedule your Technical Seminar, you can log in to the Attendee Dashboard and go to "Manage Technical Seminars" to review the selection and schedule your session.
Full Conference PLUS package bundle can only be purchased by the attendee at time of registration. As it is a limited offer, upgrades to Full Conference PLUS from a package of lesser value is not applicable after initial purchase.
The session catalogue is the place to explore all the sessions offered at Cisco Live. Anyone can view the Session Catalogue. Event registrants can see recommendations, add sessions to a favorites list, and build a personal schedule.
Session scheduling is now open for Full Conference, Full Conference PLUS, and IT Leadership package holders.
Log into your Cisco Live account to favorite sessions and see session recommendations based on your Cisco Live profile. To log in, click either the "Log in" link in the top navigation or the link on the blue navigation bar within Session Catalog.
If you are having trouble creating a Cisco account in order to register for the event, contact web-help@cisco.com or view the Account Help FAQs.
To find sessions in the Session Catalogue, you can use both filters and search terms – together or separately.
Using Filters
Click the down-arrow (˅) icon on a filter category in the Filters sidebar to expand and view all options for that filter. Select a box to choose your filter. You may choose more than one filter to enhance the search results findings.
To remove filters from your search results, click the "x" symbol after the filter name or click Clear (both are located to the right of the search box).
Using Search
Type your search terms into the search box on the Filters sidebar. Click the search icon or hit the Enter key to search.
To remove search terms from your search results, click the "x" symbol after the search term in quotes or click Clear (both are located to the right of the search box).
To see all session details, click the session title or the down-arrow (˅) icon at the bottom of the session card to expand.
Clicking on a speaker name will show more details for that speaker and provide a link to all the speaker's sessions.
Log into your Cisco Live account in the upper right portion of your screen. Once logged in, you can add a session to your favorites list by clicking the star.
To view your favorites list in the Session Catalogue, click the box next to My Favorites in the filter area.
To see your recommended sessions, you must be logged in to the Session Catalog. Session recommendations will appear as you browse the catalog. You can also filter to view your recommended sessions by selecting the My Recommendations box in the Filters sidebar.
Recommendations are initially based on the interests you selected when registering and are refined as you favorite, schedule, or rate your recommendations. To update your technology interests, edit them on your registration profile.
To refine your recommendations, click the “Thumbs Up” or “Thumbs Down” icons. Refresh the Session Catalog page in your browser to see new recommendations.
To create your schedule, you must register for the event and log in to the site from the Session Catalogue page or the top navigation.
In the Session Catalogue, click the Schedule button on any session you would like to add to your personal schedule. You can click Unschedule to remove.
Only one session can be scheduled in a time slot, but you can have additional sessions favorited for the same time.
The My Schedule link in the Session Catalogue blue navigation bar will take you to the calendar view of your personal schedule.
You can add sessions from the My Schedule page. To search for a session for a specific time, mouseover an empty time slot to view the plus (+) icon. Click on the plus (+) icon to bring up a list of sessions for that time.
From the list of sessions, click the Schedule button to add to your schedule or click the star to add to your favorites list. If you have a recommended session for the time slot, it will also show here. You can also remove sessions from a time slot by clicking the Unschedule button.
To view session details from your calendar, click on the session listing.
To view your favorites on your schedule, click the box next to Show Favorites at the top right of the calendar.
You can view your schedule by all days (11-14 November) or by specific day by clicking the row or column icons in the upper right corner next to the Show Favorites toggle.
You can print a copy of your schedule from the My Schedule page by clicking on the calendar icon in the upper right corner next to Show Favorites. You can also download calendar reminders from this dropdown.
Session Access is granted into general sessions and customer success stories in stages:
15 minutes prior to session start times: Pre-registered attendees allowed in room
5 minutes prior to session start times: All remaining seats made available to Full Conference or IT Leadership pass holders waiting line on a first come first served basis
To schedule your session, you can log in to the Attendee Dashboard and go to "Manage Labs and Seminars" to review the selection and schedule your session.
Labs and Seminars are premium education sessions that offer in-depth training with Cisco experts on core technologies. Each lab and seminar are 4 hours long and can be added to any Cisco Live registration package. Technical Seminars are only offered on Sunday, and Instructor-led Labs will be held on Sunday through Thursday concurrently with other technical education sessions. Registration for Labs and Seminars is now open, and session scheduling will open in late February.
Yes! Learning Credits are only for Cisco customers and partners and their respective employees to use. You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for technical seminars. If you have any questions regarding your CLCs, please contact the Learning Credits Team.
Yes. You must register for Cisco Live before the expiration date of your Learning Credits, but the event can take place after the expiration date.
Your request will go to your Team Captain for review and approval. Once approved, you will receive an email notification. Team Captain approval is required prior to the event. If your Team Captain does not approve your request within 60 days, your Learning Credits SO will be automatically declined. If you have questions about your Team Captain, contact the Learning Credits Team.
No, unfortunately, Learning Credits cannot be used in part payment or in conjunction with any other offer. You can purchase more Learning Credits by contacting the Learning Credits Team.
You can access your Learning Credits via LCMT (the Learning Credit Management Tool) or contact the Learning Credits Team.
Purchases by Learning Credits are non-refundable. You may, however, request a substitution by sending an email to the Cisco Live Registration Team with the names and email addresses of both the original and substitute registrants.
For additional information, visit the Cisco Learning Credits FAQ page or send an email to the Learning Credits Team.
For questions about account credentials or account creation contact web-help@cisco.com.
For questions about CiscoLive.com/APJC content or event registration contact CiscoLiveAPJC@veritas.com.au.
Cisco Live APJC can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account, you can create one when you register for CiscoLive.com/APJC.
If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact CiscoLiveAPJC@veritas.com.au to have your accounts connected (after you have completed registration for the event).
Your previous Cisco Live credentials will no longer work on CiscoLive.com/APJC. You must log in with your Cisco account username and password.
You can email support at web-help@cisco.com.
You may use any of these special characters in front of the @ sign in your email address:
You may use any of these special characters after the @ sign in your email address:
Your Cisco account username and password will also work to access on-demand content.
You can update your information by logging in to your Cisco Live Registration.
Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:
You will need to log back into Cisco Live for your Cisco account edits to appear.
You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.
To update your preferred first name, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.
To add a recovery number to your account, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.
To add two-step authentication, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.
In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.
In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information: